Overview
We are certain that you will be delighted with your purchase. However, in the rare case that you are not, there are things we can do.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original or equivalent packaging. Artworks can be easily damaged by poor packaging, so if you do return something, please take the same care that was applied when it was first sent to you.
Our refund and returns policy lasts 30 calendar days and applies to all original artworks purchasable through this site. If 30 calendar days have passed since your purchase, we cannot offer you any refund.
It does not cover any on-demand prints that may have been purchased from a third party via a link on this page – please refer to their separate policies for their guidance on refunds and returns. Please see paragraph below regarding commissions.
Commissions are not purchasable through this shop. However, you can initiate a commission via the contact form on this site. Commission costs are calculated on an individual basis, and a non-refundable deposit will be charged to secure it, cover materials and the time costs of the artist. Should the commission be cancelled by the commissioner at any time after a deposit is taken and prior to the completion of the commission, the deposit will not be refunded.
When ordering a commission, we will do the best we can through clear communication and regular updates to make the piece to the brief provided by you. Once a commission is completed, it cannot be returned or refunded as they are unlikely to be saleable to anyone else. Instead, we will endeavour to keep working with you for as long as is reasonable to make sure your commission meets the brief.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the contact form on this page. Once your form has been received, we will begin an email exchange to rectify the situation.
Shipping returns
To return your product, please contact us through the contact form (or via email if we have already begun an email exchange) to get the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us using the contact form for any questions related to refunds and returns.